We all know that switching suppliers is often the route to getting the best possible broadband deal.

But if you’ve been putting off switching because it just seems like too much bother, we’ve got some good news for you – it’s about to get a whole lot easier!

Industry watchdog Ofcom have unveiled new rules that will make it possible to change broadband providers in as little as one day.

Under the terms of their new “One Touch Switch” process you’ll need to contact only your new supplier when you want to make the move.

You won’t have to speak to your existing provider at all – which means you won’t have to face the hard sell or any of the other tactics they use to stop you from leaving.

Ofcom research has shown that some 41% of users are put off switching by the perceived hassle involved. Around a quarter reported obstacles in moving when their old provider tried to convince them to stay.

The new process means that switching can happen much more quickly. If you’re out of contract and moving between Openreach providers, it could take as little as a day.

If you’re moving to or from cable or full fibre, you’re likely to need an engineer to come and hook you up to the network. That will take longer, obviously, although your new supplier will take care of all the details for you.

Under the rules, providers will have to compensate you if something goes wrong during the switch and you’re left without internet access for more than a day. Ofcom have also banned notice-period charges beyond the switch date – although you will still have to pay termination fees if you aren’t out of contract.

Given the size of the changes required, ISPs have been given 18 months to implement them. They must all have the process in place by April 2023, but should start work on implementing it straight away.

If you have questions about broadband switching, Omni Communications are here to help.  Contact us via the Contact Form below, call us on

0161 507 7999